FAQs

Simply open the diffuser bottle and insert the reeds. The reeds will absorb the oil and diffuse the scent into the air. The more reeds, the more the fragrance diffuses and scent more, but the diffuser may tend to finish quicker.

Our candles are designed to burn for up to 40 hours, depending on the size and usage.

Yes, our Couch & bed sprays are safe to use on most fabrics. However, we recommend testing a small area first.

We offer a range of home fragrance products including diffusers, scented candles, and couch and bed sprays.

Yes, our products are made with eco-friendly materials and sustainable practices to ensure minimal environmental impact.

We use high-quality natural ingredients in our fragrances to ensure a safe and pleasant experience.

Yes, we do offer bulk sales and private labeling services. If you’re interested in purchasing our products in bulk or would like to discuss private labeling options, please contact us at hello@cozyduft.com or reach out to us via one of the mediums on our contact page, for more details. We are happy to work with businesses, event planners, and retailers to meet your specific needs.

Scented Candles

First Burn:

• Allow the candle to burn until the entire surface is melted to prevent tunneling.
• This usually takes 2-4 hours, depending on the size of the candle.

Regular Use:

• Trim the wick to 1/4 inch before each use to prevent soot and ensure a steady flame.
• Avoid burning the candle for more than 4 hours at a time.

Extinguishing the Candle:

• Use a snuffer or gently blow out the flame.
• Avoid using the lid to extinguish the candle as it may cause soot buildup.

Safety Tips:

• Never leave a burning candle unattended.
• Keep the candle away from flammable objects, children, and pets.
• Ensure the candle is on a heat-resistant surface.

Allergies and Sensitivities:

• Test products in a small area before widespread use if you have sensitivities or allergies.
• Consult the ingredient list if you have specific allergies to ensure the product is safe for you.

Diffusers

Setting Up Your Diffuser:

• Place the diffuser on a stable, flat surface.
• Add the fragrance oil to the diffuser bottle.
• Insert the reeds into the bottle, ensuring they are evenly spaced.

Maintaining Your Diffuser:

• Flip the reeds every few days to refresh the scent.
• Keep the diffuser away from direct sunlight and heat sources to prevent the oil from evaporating too quickly.
• Replace the reeds and oil every 2-3 months for optimal fragrance diffusion.

Safety Tips:

• Keep the diffuser out of reach of children and pets.
• Avoid contact with skin and eyes; wash hands after handling the reeds.

Allergies and Sensitivities:

• Test products in a small area before widespread use if you have sensitivities or allergies.
• Consult the ingredient list if you have specific allergies to ensure the product is safe for you.

Bed & Couch Sprays

Using Bed & Couch Sprays:

• Shake the bottle well before each use.
• Hold the bottle upright and spray into the air or onto linens(curtain, bedsheet, pillow) from a distance of about 12 inches.
• Avoid spraying directly onto skin, food, or delicate fabrics.

Maintaining the Spray:

• Store the spray in a cool, dry place away from direct sunlight.
• Ensure the nozzle is clean and free from blockages by wiping it with a damp cloth if necessary.

Safety Tips:

• Keep out of reach of children and pets.
• Avoid inhaling the spray directly.
• If the spray comes into contact with eyes, rinse thoroughly with water.

Allergies and Sensitivities:

• Test products in a small area before widespread use if you have sensitivities or allergies.
• Consult the ingredient list if you have specific allergies to ensure the product is safe for you.

We use local dispatch services within Lagos, and for locations outside the city, we arrange delivery with other reliable courier companies. This ensures that your package is delivered promptly and securely.

Yes, we ship internationally. Shipping costs and delivery times will vary based on the destination. Please reach out to us for more enquiry.

Delivery times vary depending on your location and the shipping method selected. Generally, it takes 2-3 business days within Lagos or more outside Lagos. International delivery times may vary.

We accept various payment methods including Paystack, and bank transfers. All transactions are securely processed for your safety.

Yes, buying online from our website is safe. We use secure payment gateways like Paystack and SSL encryption to protect your personal and payment information.

You can place an order directly through our website by selecting your desired products and following the checkout process. Alternatively, you can reach out to us via the contact numbers on our contact page or through our social media pages.

If you need to change or cancel your order, please contact us within 24 hours of placing the order. Ensure the order is cancelled before the order is shipped out.

No, you do not need an account to place an order. You can checkout as a guest. However, creating an account allows you to track your order history and save your information for faster checkout in the future.

Once your order is shipped, you will receive a confirmation email and subsequent updates via email or text.

Yes, we offer gift wrapping options for a small additional fee.

We accept returns within 2 days of receipt, provided the items are unused, in original packaging, and in the same condition as received. Kindly refer to our return policy for more details

Contact us at support@cozyduft.com within 2 days of receiving your item to request a return authorization. You are responsible for return shipping costs. Refer to our refund policy for more details. 

Once we receive and inspect your return, your refund will be processed via the original payment method. Bank transfers may take up to 3 business days. Kindly refer to our refund policy for more details.